REFUND POLICY

Global NGO Alliance (GNA)

Effective Date: 06 July 2026
Last Updated: 03 August 2026

1. Introduction

Welcome to Global NGO Alliance (GNA).

This Refund Policy explains the rules, procedures, and conditions governing refunds, cancellations, payment reversals, chargebacks, and financial transactions made through any official website, digital platform, membership portal, award portal, training platform, donation system, event registration platform, or any other online service operated by Global NGO Alliance.

Global NGO Alliance is committed to maintaining transparency, accountability, fairness, and financial integrity in all payment-related transactions. We encourage every user to carefully review this Refund Policy before making any payment through our official platforms.

By making any payment to Global NGO Alliance, including but not limited to membership fees, registration fees, training fees, event fees, award nomination fees, certification fees, donations, sponsorship contributions, or any other service charges, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Scope of this Refund Policy

This Refund Policy applies to all payments made through the official Global NGO Alliance platforms, including but not limited to:

• Membership Registration
• NGO Registration
• CSR Registration
• Award Nomination
• Event Registration
• Conference Registration
• Training Programmes
• Certification Programmes
• Workshops
• Webinars
• Volunteer Programmes (where applicable)
• Resource Centre Purchases
• Digital Services
• Online Learning
• Digital Certificate Fees
• Administrative Charges
• Donations
• Sponsorship Contributions
• Future Digital Services

This Policy applies regardless of the payment method used unless otherwise specified in a separate written agreement.

3. Acceptance of this Refund Policy

By making any payment through Global NGO Alliance, you confirm that:

• You have carefully reviewed this Refund Policy.
• You understand the applicable refund conditions.
• You agree to the payment terms before completing the transaction.
• You authorize Global NGO Alliance to process the payment for the selected service.
• You understand that refund eligibility depends upon the specific circumstances described in this Policy.

4. Payment Methods

Payments may be accepted through officially approved payment channels, including but not limited to:

• UPI
• Debit Card
• Credit Card
• Net Banking
• Bank Transfer
• NEFT
• RTGS
• IMPS
• Payment Gateway
• QR Code Payments
• Digital Wallets
• International Payment Methods (where supported)

Payments should only be made through officially authorized channels published on Global NGO Alliance websites.

5. Membership Fees

Membership fees paid for registration, renewal, or upgrade shall generally be considered final, subject to the refund conditions described in this Policy.

Membership fees cover administrative processing, digital identity management, verification, communication systems, technology infrastructure, operational costs, and related services.

Users are responsible for reviewing membership details before making payment.

6. NGO Registration Fees

Registration fees paid by NGOs for platform registration, verification, directory listing, or related services are generally processed after submission.

If registration processing has already begun, the applicable fee may become non-refundable, except where required by law or where a refund is expressly approved under this Policy.

Submission of an application does not automatically guarantee approval or listing.

7. CSR Registration Fees

CSR registration fees, partnership processing fees, or collaboration-related administrative charges are generally intended to cover verification, documentation review, administrative handling, and platform services.

Unless otherwise stated, such fees are generally non-refundable once processing has commenced.

8. Award Nomination Fees

Award nomination or application fees are intended to cover administrative review, documentation processing, evaluation management, communication, and related operational expenses.

Payment of an award nomination fee does not guarantee nomination, selection, recognition, or receipt of any award.

Except where otherwise required by law or expressly stated, award nomination fees are generally non-refundable after successful submission of the application.

9. Event Registration Fees

Registration fees for conferences, seminars, workshops, webinars, leadership programmes, networking events, or similar activities may be refundable only if cancellation conditions specifically published for that event permit refunds.

Where no event-specific refund terms are published, registration fees shall generally be considered non-refundable after confirmation.

Global NGO Alliance reserves the right to substitute speakers, modify schedules, change venues, or convert physical events into virtual events where reasonably necessary.

10. Training & Certification Fees

Training programme fees, certification fees, online learning fees, and educational programme charges cover access to digital resources, instructors, technology platforms, learning management systems, assessments, and administrative services.

Where access to programme materials has already been granted, such fees are generally non-refundable unless otherwise required by applicable law.

Participants are encouraged to review programme details before making payment.

11. Donations

Donations made voluntarily to Global NGO Alliance are generally non-refundable because donated funds may be allocated to charitable programmes, administrative operations, community initiatives, educational activities, environmental projects, humanitarian assistance, or other approved organizational purposes.

If a donation has been made due to an obvious technical error, duplicate transaction, or unauthorized payment, the donor may contact Global NGO Alliance for review.

Each request shall be evaluated individually.

12. Duplicate Payments

If a user accidentally makes multiple payments for the same transaction due to technical issues or user error, the duplicate payment may be eligible for review.

Users should report duplicate transactions promptly with supporting payment details.

Where verification confirms that an unintended duplicate payment occurred, Global NGO Alliance may process an appropriate refund, adjustment, or credit, subject to applicable payment gateway procedures and legal requirements.

13. Payment Failure

Although Global NGO Alliance strives to provide a secure and reliable payment experience, payment failures may occasionally occur due to banking issues, payment gateway interruptions, internet connectivity problems, technical errors, insufficient account balance, incorrect payment credentials, or other circumstances beyond our reasonable control.

Where a payment fails before successful confirmation, users should first verify the transaction status with their respective bank or payment service provider before attempting another payment.

Global NGO Alliance shall not be responsible for delays caused by banking systems, payment gateway providers, or financial institutions.

14. Pending or Failed Transactions

In certain situations, a payment may appear as “Pending”, “Processing”, or “Failed” even though funds have been temporarily debited from the user’s account.

In such circumstances, users should allow sufficient time for the banking system or payment gateway to complete reconciliation.

If the transaction ultimately fails, the amount is generally reversed by the respective bank or payment service provider according to its own policies and timelines.

Global NGO Alliance does not control the internal processing time of banks or payment gateways.

15. Refund Eligibility

Refund requests may be considered under limited circumstances, including but not limited to:

• Verified Duplicate Payment.
• Payment made due to a confirmed technical error.
• Incorrect payment processed because of a system malfunction.
• Unauthorized transaction confirmed after investigation.
• Cancellation approved by Global NGO Alliance under applicable programme rules.
• Refund required under applicable law.

Every refund request is individually reviewed based on the available evidence, transaction records, payment gateway information, and organizational policies.

Approval of one refund request does not create a precedent or entitlement for future refund requests.

16. Non-Refundable Services

Unless otherwise required by applicable law or expressly stated in writing, the following payments are generally non-refundable after the relevant service has commenced or been delivered:

• Membership Registration Fees
• Membership Renewal Fees
• Membership Upgrade Fees
• NGO Registration Fees
• CSR Registration Fees
• Award Nomination Fees
• Conference Registration Fees
• Event Participation Fees
• Training Programme Fees
• Workshop Fees
• Webinar Fees
• Certification Programme Fees
• Digital Certificate Fees
• Administrative Charges
• Documentation Charges
• Verification Charges
• Processing Fees
• Platform Access Fees
• Digital Resource Purchases
• Downloadable Materials
• Subscription Fees
• Voluntary Donations
• Sponsorship Contributions

Users are advised to review programme details carefully before making payment.

17. Cancellation Policy

Certain programmes, events, conferences, workshops, or training sessions may permit cancellations subject to programme-specific cancellation terms published at the time of registration.

Where cancellation is permitted, requests must generally be submitted before the applicable deadline.

Cancellation requests submitted after programme commencement may not qualify for refunds.

Global NGO Alliance reserves the right to determine whether cancellation requests satisfy the applicable conditions.

18. Refund Request Procedure

Users requesting a refund should submit a written request through the official support channels available on the Global NGO Alliance websites.

A refund request should include, where applicable:

• Full Name
• Registered Email Address
• Mobile Number
• Transaction Reference Number
• Payment Date
• Payment Amount
• Payment Method
• Reason for Refund Request
• Supporting Documents
• Bank Reference (if applicable)

Submission of a refund request does not automatically guarantee approval.

Each request shall undergo administrative verification before any decision is made.

19. Refund Processing Timeline

Approved refunds shall be processed within a reasonable period after completion of the verification process.

The actual time required for the refunded amount to appear in the user’s account depends upon:

• Banking Institution
• Payment Gateway
• Card Network
• UPI Provider
• International Banking Systems
• Government Holidays
• Financial Institution Processing Times

Global NGO Alliance shall not be responsible for delays occurring after the approved refund has been released to the payment service provider.

20. Refund Method

Approved refunds shall ordinarily be processed through the original payment method wherever reasonably possible.

Depending upon technical or banking requirements, refunds may be processed through:

• Original Payment Source
• Bank Transfer
• UPI
• NEFT
• RTGS
• IMPS
• Other legally permitted payment methods

Global NGO Alliance reserves the right to request identity verification before processing refunds.

21. Chargeback Policy

Users are encouraged to contact Global NGO Alliance before initiating a chargeback through their bank or card issuer.

Where an unauthorized or improper chargeback is initiated despite services having been validly delivered, Global NGO Alliance reserves the right to:

• Suspend the associated account.
• Restrict future platform access.
• Recover applicable administrative costs where legally permissible.
• Contest the chargeback using available transaction records.
• Take appropriate legal or administrative action where necessary.

Legitimate chargeback requests involving fraud or unauthorized transactions shall be reviewed fairly.

22. Fraud Prevention

Global NGO Alliance maintains appropriate systems to detect suspicious payment activity, duplicate transactions, unauthorized payments, identity fraud, document fraud, and other financial irregularities.

Refund requests associated with suspected fraudulent activities may be delayed, rejected, or referred for additional investigation.

Global NGO Alliance reserves the right to cooperate with banks, payment gateways, law enforcement authorities, and regulatory agencies where fraudulent activities are suspected.

23. Taxes and Government Charges

Applicable taxes, statutory levies, banking charges, payment gateway fees, foreign exchange charges, and other government-imposed charges may not be refundable unless required by applicable law.

Users remain responsible for understanding any tax obligations arising from payments made through Global NGO Alliance platforms.

24. Administrative Charges

Where permitted by applicable law, Global NGO Alliance may deduct reasonable administrative or processing charges from approved refunds where such deductions have been disclosed in programme-specific terms or are otherwise legally permissible.

Administrative charges may relate to:

• Payment Gateway Costs
• Banking Charges
• Processing Costs
• Documentation Review
• Verification Services
• Technology Infrastructure
• Communication Costs

Any such deductions shall be made transparently and in accordance with applicable policies.

25. Exceptional Circumstances

Global NGO Alliance recognizes that extraordinary situations may arise that warrant special consideration.

In exceptional cases involving medical emergencies, natural disasters, technical failures attributable to Global NGO Alliance, or other compelling circumstances, refund requests may be reviewed on a case-by-case basis.

Any exception granted shall remain entirely discretionary and shall not establish a continuing policy or legal entitlement for future requests.

26. Compliance with Applicable Laws

Global NGO Alliance (GNA) administers all payment, cancellation, refund, and financial processes in accordance with applicable laws and regulations. This Refund Policy is intended to operate consistently with relevant legal requirements governing electronic payments, consumer protection, taxation, accounting, financial reporting, and nonprofit governance.

Where any provision of this Refund Policy conflicts with a mandatory legal requirement, the applicable law shall prevail to the extent of such conflict.

Users are responsible for ensuring that payments made through Global NGO Alliance comply with the laws applicable in their own jurisdiction.

27. Limitation of Liability

Global NGO Alliance shall make reasonable efforts to process approved refunds accurately and within a reasonable period.

However, Global NGO Alliance shall not be responsible for delays, failures, or losses resulting from circumstances beyond its reasonable control, including but not limited to:

• Banking System Delays
• Payment Gateway Interruptions
• Government Restrictions
• Technical Failures
• Internet Connectivity Issues
• Incorrect Banking Information Submitted by the User
• Payment Service Provider Errors
• Currency Conversion Delays
• Force Majeure Events

To the fullest extent permitted by applicable law, Global NGO Alliance shall not be liable for any indirect, incidental, consequential, or special damages arising from payment processing or refund-related matters.

28. Right to Decline Refund Requests

Global NGO Alliance reserves the right to decline any refund request where:

• False or misleading information has been submitted.
• Supporting documentation is incomplete.
• Fraud is reasonably suspected.
• Identity verification cannot be completed.
• The applicable refund conditions have not been satisfied.
• Services have already been substantially delivered.
• The request falls outside the scope of this Refund Policy.
• Refund is prohibited by applicable law or contractual obligations.

Every decision shall be made after reasonable administrative review based upon available records and applicable policies.

29. User Responsibilities

Users are responsible for carefully reviewing all programme details, eligibility requirements, fee structures, payment amounts, cancellation rules, and refund conditions before completing any transaction.

Users should also ensure that:

• Payment information is accurate.
• Banking details are correct.
• Contact information remains updated.
• Duplicate payments are avoided.
• Official payment channels are used.
• Transaction receipts are retained for future reference.

Failure to review programme information prior to payment shall not by itself create entitlement to a refund.

30. Modification of this Refund Policy

Global NGO Alliance reserves the right to revise, amend, update, or replace this Refund Policy whenever necessary to reflect:

• Legal Developments
• Regulatory Changes
• Financial Requirements
• Banking Standards
• Payment Gateway Updates
• Organizational Policies
• Technology Improvements
• Operational Changes

The revised Refund Policy shall become effective upon publication on the official Global NGO Alliance websites unless a different effective date is expressly specified.

Continued use of our services after publication constitutes acceptance of the updated Refund Policy to the extent permitted by applicable law.

31. Force Majeure

Global NGO Alliance shall not be considered responsible for delays in processing refunds or performing obligations where such delays result from events beyond reasonable organizational control.

These events may include:

• Natural Disasters
• Floods
• Earthquakes
• Fires
• Epidemics
• Pandemics
• Government Orders
• Civil Disturbances
• Armed Conflicts
• Terrorist Activities
• Internet Outages
• Banking Network Failures
• Payment Gateway Interruptions
• Power Failures
• Cybersecurity Incidents
• Cloud Infrastructure Failures
• Labor Disputes
• Judicial Orders

During such circumstances, Global NGO Alliance shall make reasonable efforts to resume normal operations as soon as practicable.

32. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the applicable laws of the Republic of India.

Nothing contained in this Policy shall limit any mandatory legal rights available to users under applicable consumer protection or financial laws.

33. Dispute Resolution

Global NGO Alliance encourages all payment-related concerns to be resolved through constructive communication and administrative review before legal proceedings are considered.

Users are encouraged to contact the official Help Centre with complete transaction details.

Where disputes cannot be resolved through discussion, they shall be subject to the jurisdiction of the competent courts in accordance with applicable law.

34. Contact Information

For refund-related questions, payment concerns, duplicate transaction reports, cancellation requests, or policy clarifications, users may contact Global NGO Alliance through the official communication channels available on our websites.

Official Websites

• https://globalngoalliance.com/
• https://globalngoalliance.in/
• https://globalngoalliance.org/
• https://globalngoalliance.online/

Users are encouraged to submit refund requests through the official Help Centre, Support Ticket, or Contact Us sections available on the websites.

35. Disclaimer

This Refund Policy is intended to provide transparent guidance regarding refunds, cancellations, payment reversals, and related financial matters.

Nothing contained in this Policy shall be interpreted as limiting statutory rights available under applicable law.

Global NGO Alliance reserves the right to verify payment information, investigate unusual transactions, request supporting documentation, and take appropriate administrative measures to protect users and maintain financial integrity.

36. Official Refund Declaration

Global NGO Alliance is committed to maintaining transparency, fairness, accountability, and responsible financial governance in every payment transaction.

Our objective is to ensure that users clearly understand the conditions governing refunds before making payments while protecting both users and the organization from fraud, misunderstandings, and unauthorized financial activities.

We encourage every user to carefully review programme information, payment details, eligibility criteria, and applicable policies before completing any transaction.

Transparency remains one of the fundamental principles of Global NGO Alliance.

Official Refund Statement

Global NGO Alliance is committed to administering payments, cancellations, and refunds with transparency, fairness, accountability, and integrity. Every refund request is reviewed objectively in accordance with this Refund Policy, applicable laws, and the specific circumstances of each transaction. Our goal is to provide a secure and trustworthy payment environment while supporting responsible governance, financial compliance, and user confidence across all Global NGO Alliance platforms.

Refund Policy Tagline

“Transparent Payments. Fair Decisions. Trusted Governance.”

Integrity • Accountability • Transparency • Financial Responsibility